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495 pages • missing pub info (view editions)
ISBN/UID: 9783319987040
Format: Hardcover
Language: English
Publisher: Springer
Edition Pub Date: 18 February 2019
Description
This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfi...
Community Reviews
Content Warnings
495 pages • missing pub info (view editions)
ISBN/UID: 9783319987040
Format: Hardcover
Language: English
Publisher: Springer
Edition Pub Date: 18 February 2019
Description
This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfi...
Community Reviews
Content Warnings