Customer Satisfaction Is Worthless Customer Loyalty Is Priceless by Jeffrey Gitomer

Customer Satisfaction Is Worthless Customer Loyalty Is Priceless

Jeffrey Gitomer

288 pages first pub 1998 (editions)

nonfiction business informative fast-paced
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Description

Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert "satisfied" customers into "loyal" customers.

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