Smile Or You're Fired...: Seven Lessons for Managers of Service by Robert Fitzgerald

Smile Or You're Fired...: Seven Lessons for Managers of Service

Robert Fitzgerald

missing page info Add in missing page information • first pub 2009 (view editions)

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Being a manager for Microsoft is different than being a manager for McDonalds. Being a manager for HP is different than being a manager for Hertz. The U.S. Department of Labor states there are 6.7 million customer service managers in our retailers...

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