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239 pages • first pub 2004 (view editions)
ISBN/UID: 9780071745062
Format: Paperback
Language: English
Publisher: McGraw-Hill Education
Edition Pub Date: 01 December 2010
Description
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers...
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Content Warnings
239 pages • first pub 2004 (view editions)
ISBN/UID: 9780071745062
Format: Paperback
Language: English
Publisher: McGraw-Hill Education
Edition Pub Date: 01 December 2010
Description
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers...
Community Reviews
Content Warnings