The Frictionless Organization: Deliver Great Customer Experiences with Less Effort by David Jaffe, Bill Price

The Frictionless Organization: Deliver Great Customer Experiences with Less Effort

David Jaffe, Bill Price

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This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the bestseller The Best Service Is No Service, ex...

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