Difficult Conversations: Craft a Clear Message, Manage Emotions and Focus on a Solution by Harvard Business Review

Difficult Conversations: Craft a Clear Message, Manage Emotions and Focus on a Solution

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Harvard Business Review

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Description

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not comba...

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